PennMUSH Community

Ticket #7392 (new bug)

Opened 1 year ago

Last modified 6 months ago

Trac broken?

Reported by: javelin Assigned to: devteam
Priority: major Milestone:
Keywords: trac Cc:
Visibility: Public

Description

My attempt to email a bug report (trac #7391) has produced a ticket I can't view in trac (python traceback errors). Is trac broken?

Change History

06/22/07 11:32:08 changed by raevnos

It's probably because of my disabling anonymous ticket creation. trac probably can't authenticate emails.

Past experience (See past tickets about trying to delete private-visibility entries) is that trac tends to throw stack traces instead of useful error messages.

(follow-up: ↓ 3 ) 06/22/07 11:34:34 changed by Alan Schwartz 

Quoting Penndev (pennmush-bugs@pennmush.org):
> #7392: Trac broken?
> -----------------------+----------------------------------------------------
>   Reporter:  javelin   |       Owner:  devteam
>       Type:  incoming  |      Status:  new    
>   Priority:  critical  |   Milestone:         
> Resolution:            |    Keywords:  trac   
> Visibility:  Public    |  
> -----------------------+----------------------------------------------------
> Comment (by raevnos):
> 
>  It's probably because of my disabling anonymous ticket creation. trac
>  probably can't authenticate emails.

That's bad, because people have been taught for years that they
can report bugs by email, and it's often faster.

I think maybe you should put anonymous ticket creation back but
do something to deal with those stupid spammers. Greylisting, perhaps,
would be very effective?  (I'd be happy to help setup antispam stuff).

-- 
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Javelin@M*U*S*H, once Paul@DuneMUSH | Alan Schwartz <dunemush@pennmush.org>
   (mush.pennmush.org 4201)         |     
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

(in reply to: ↑ 2 ) 06/28/07 09:43:51 changed by raevnos

  • type changed from incoming to bug.

Replying to Alan Schwartz:

I think maybe you should put anonymous ticket creation back but do something to deal with those stupid spammers. Greylisting, perhaps, would be very effective? (I'd be happy to help setup antispam stuff).

There is a spam filter plugin installed. It's not working. See #7390 for more. Unfortunately, I don't have enough permissions on the box trac is installed on to do any major fixes or changes to it; I can edit the config file and not much more. Fixing it will probably require Noltar to return and work on it.

Anyways, email ticket submission seems to still be working, it was just that one that triggered some trac bug.

(follow-up: ↓ 5 ) 06/29/07 01:31:18 changed by raevnos

  • priority changed from critical to major.

The log file suggests that the error in #7391 has something to do with UTF-8 conversion. I still can't delete it.

(in reply to: ↑ 4 ) 07/15/07 16:46:49 changed by Sholevi

Replying to raevnos:

The log file suggests that the error in #7391 has something to do with UTF-8 conversion. I still can't delete it.

I noticed that the error from #7391 is the same as what you get if you search for the word "javelin" in trac. My first thought was that there were so many results, some kind of overflow occured.

02/19/08 21:15:09 changed by ehearn

It seems to be something to do with how the description text is being handled via email submission. Clearing the description for the ticket in the database and setting it to the same text via the web interface works fine, so I'll look into the email to trac script and see if I can fix it.